FAQ
Frequently Asked Questions
Do you offer free shipping?
Yes. Orders over $150 USD qualify for free U.S. shipping, automatically applied at checkout.
International orders and made-to-order items are excluded and will have separate shipping costs calculated at checkout.
Do you ship internationally?
Yes! We happily ship worldwide.
However, it is your responsibility to understand your country's import laws, customs regulations, duties, taxes, and fragrance restrictions before placing an order.
If a package is delayed, refused, seized, destroyed, returned, or otherwise lost due to customs or import issues, we unfortunately cannot offer refunds or replacements.
Once your package leaves our hands, it begins a journey that occasionally involves government agencies. We wish you both the best of luck.
Can I return perfume?
Unfortunately, no. All perfumes are final sale.
Every fragrance is a tiny gamble. Sometimes it's love at first sniff. Sometimes it's a terrible idea. Sometimes those are the same thing.
That's part of the adventure. In fact, it's sort of the entire EN BAD TASTE philosophy.
If you're unsure, ask Bunny before ordering. If you hate it afterward, talk to Bunny anyway. She can't accept returns, but she'll do her best to point you toward something better suited to your particular flavor of bad decisions.
My order arrived damaged or incorrect.
Oh no!
Please contact us within 3 days of delivery and include your order number along with photos of the issue. We'll review everything and do our best to make it right.
My package says delivered, but I can't find it.
Once a package is marked as delivered by the carrier, EN BAD TASTE is not responsible for lost or stolen packages.
We recommend checking with neighbors, household members, apartment offices, mailrooms, and your local post office before contacting us.
If your package has truly vanished into the void, feel free to reach out. We can't make promises, but we'll do our best to help.
How long will my order take to ship?
Most in-stock orders ship within 3–7 business days.
Please allow additional time during launches, holidays, sales, and periods of unusually poor decision-making.
Pre-order items will ship according to the estimated timeline listed on the product page.
What is a pre-order?
A pre-order allows you to reserve an item before it arrives or is produced.
Estimated ship dates are provided on each product page. While we do our best to meet those timelines, delays can occasionally occur due to production, shipping, customs, or acts of God.
Thank you for your patience. Good things take time.
I have a question that isn't listed here.
Contact Bunny.
Whether you need help choosing a perfume, tracking down an order, deciphering a product description, or simply require emotional support before making a questionable purchase, we're happy to help.
✕ EN BAD TASTE
ROOM SERVICE
For order support, fragrance recommendations, and other emergencies, contact:
The Department of Bad Decisions is standing by. 🐇🖤